Phone systems and links

As many bloggers have pondered, if the free market showers wonderful benefits on customers, why do we have to go through phone hell to get through to a live person?
I’m serious. Libertarians love to assert that the free market always works out well for everyone, yet does anyone think customer service has improved from 30 years ago? I understand it may have for the really, really well off (the best customers get a number to cut through the bullshit) but over all? I am not, I note, suggesting this is something the government should regulate, only that whoever’s benefiting, it ain’t “everyone.”
And while we’re on the subject, isn’t it interesting that when people complain about it, one of the commonest complaints is “I don’t want to press one for English!” Apparently it’s tolerable if the free market throws insane five-minute road blocks in the path of service but God forbid a company try to cater to non-English speakers.
On other notes:
•Ruther Bader Ginsburg’s biting commentary on the Supreme Court’s Obamacare decision. She guts the idea this is equivalent to forcing someone to buy a car or eat broccoli. The difference being that people without insurance aren’t choosing not to participate in the health-care market place—it’s just that they end up participating at the emergency room instead.
A Michigan Republican, however, asserts that the Supreme Court decision justifies armed revolution! I’m willing to bet that the government’s use of torture, summary execution, illegal detention and warrantless wiretapping didn’t rise to that level in his mind. Ben Shapiro likewise concludes “this is the greatest destruction of individual liberty since Dred Scott!”
Paul Krugman suggests that “what was and is really striking about the anti-reformers is their cruelty. It would be one thing if, at any point, they had offered any hint of an alternative proposal to help Americans with pre-existing conditions, Americans who simply can’t afford expensive individual insurance, Americans who lose coverage along with their jobs. But it has long been obvious that the opposition’s goal is simply to kill reform, never mind the human consequences. ” One conservative brilliantly riposted that when Krugman talks about a more decent society, obviously “he means one where all conservatives are killed.” Projection much?
•Catholic hospitals do not want you getting your tubes tied on their premises, or getting an abortion even to save your life.
•Now here’s a nutty one: Schools and summer camps that won’t let kids use sunscreen without a doctor’s note.
•If Limbaugh thinks people shouldn’t lie about their military records, why does he do it?

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